Instructions to receive email
from Egencia

The instructions below outline the steps to take to ensure email messages from Egencia are delivered. This information should be directed to your company’s email administrator. Please note that IP addresses and email senders may change over time. To ensure you are seeing the latest information, please refer to this webpage rather than storing it locally.  


Step 1. Email domains to add
To ensure your emails from Egencia are delivered, the following email domains and senders should be added to the email address book or safe sender list.

If this does not resolve the deliverability issue, the Company Email Administrator can configure the company mail server so that it does not filter out emails from Egencia.

Global:
  • @expediagroup.com
  • @egencia.com
  • @customercare.egencia.com
  • @egencia-email.com 
  • @qemailserver.com
  • @expedia.com
  • @egencia.be
  • @egencia.com.tr
  • @egencia.de
  • @egencia.eu
  • @egencia.fr
  • @egencia.co.in
  • @egencia.es
  • @egencia.com.au
  • @egencia.ie
  • @egencia.com.hk
  • @egencia.it
  • @egencia.com.ph
  • @egencia.nl
  • @egencia.com.sg
  • @egencia.ch
  • @egencia.dk
  • @egencia.co.uk
  • @egencia.fi
  • @egencia.se
  • @egencia.pl
  • @egencia.cz
  • @egencia.se
  • @egencia.no
  • @egencia.ae
  • @egencia.co.za
  • @mail.egencia.com.au
  • @mail.egencia.ca
  • @mail.egencia.dk
  • @mail.egencia.fr
  • @mail.egencia.de
  • @mail.egencia.co.in
  • @mail.egencia.it
  • @mail.egencia.nl
  • @mail.egencia.no
  • @mail.egencia.com.sg
  • @mail.egencia.es
  • @mail.egencia.se
  • @mail.egencia.co.uk
  • @mail.egencia.be
  • @mail.egencia.ie
  • @mail.egencia.ch
  • @mail.egencia.fi
  • @mail.egencia.pl
  • @mail.egencia.cz
  • @mail.egencia.cn
  • @mail.egencia.com.tr
  • @mail.egencia.co.za
  • @mail.egencia.mx
  • @mail.egencia.ae
  • @mail.egencia.com.hk
  • @mail.egencia.co.nz
  • @mail.egencia.com.br
  • @mail.egencia.com.ph
  • @mail.egencia.co.il
  • @mail.egencia.co.jp
  • @mail.egencia.co.kr
  • @mail.egencia.com.ar
  • @mail.egencia.com.eg
  • @mail.egencia.co.id
  • @mail.egencia.com.my
  • @mail.egencia.com.ru
  • @mail.egencia.com.tw
  • @mail.egencia.co.th
  • @mail.egencia.com.vn
  • @mail.egencia.com.pt
  • @mail.egencia.cl
  • @mail.egencia.co.ma
  • @email.egencia.com

North America:
  • @egencia.com
  • @customercare.egencia.ca
  • @customercare.egencia.com
  • @egencia-email.com 
  • @qemailserver.com
  • @expedia.com
  • @mail.egencia.com
  • @mail.egencia.ca


Step 2: Add these IP addresses to your company's whitelist
The Company Email Administrator should be informed of the date and time that an email was sent by Egencia as well as the following information:

Envelope from Domain: egencia.com
IP addresses and IP ranges:
  • • 192.28.150.226/31
    • 192.28.150.228/30
    • 192.28.150.232/29
    • 192.28.150.240/28
    • 192.28.151.0/24
    • 192.28.152.0/25
    • 192.28.152.128/29
    • 192.28.152.136/30
    • 192.28.152.140/31
    • 192.28.152.142/32
    • 199.15.213.50/31
    • 199.15.213.52/31
    • 28.152.139.142/32
    • 28.159.226.220/32
    • 162.247.216.0/22
    • 161.71.36.158
    • 161.71.34.79
    • 66.231.86.57

Egencia Invoice Notifications
To ensure Egencia invoice notifications are received, the company email administrator should add these four IP addresses to the company whitelist:

  • cegedim.fr - 194.126.236.166,
  • cegedim.fr - 194.126.236.170
  • cegedim.fr - 80.94.183.28
  • cegedim.fr - 80.94.183.29

Partner emails are sent from the following email domains:

  • Amadeus (flight e-tickets)
    • Amadeus.net
    • pop.amadeus.net
    • pop3.amadeus.net
  • fr (French rail)


Email message servers and client emails
With the launch of SNCF’s (French train)  e-ticket, the SNCF has deployed several email servers for sending travel documents via email.

Here are the server references:

  • mail-lyon1.sncf.fr
  • mail-lyon2.sncf.fr
  • mail-lille1.sncf.fr
  • mail-lille2.sncf.fr

     Emails sent by SNCF/Ravel have the following characteristics:


With this information, your administrator can review the email logs and determine if the email was received at the server level. They can also determine the reason for the rejected send and take corrective action. 

Your email administrator can also consult your email domain manual for your Spam filter, or your IT department, on how to configure your filter’s white list, based on the information above.

Step 3: Add these URLs to your company's whitelist
To make sure the Egencia Chat work across all your POS, the following URLs should be added to the company's whitelist.


If these steps do not resolve your email deliverability issue, please let your Egencia Account Executive know.