There is a revolution in the consumer world in content provision and the shopping to sales process. Travel Managers could learn much from looking at how Amazon and Expedia are changing their businesses to accommodate changing demand from their customers.
Amazon and Expedia are disrupting distribution, and once consumers experience this level of service, it is hard to see them going back to their old ways. The success of Amazon and Expedia has made people question why other areas of their lives are not as easy. People are increasingly expecting the same intuitive, user friendly digital experience in their work lives that they are used to from home. How does this translate into the business travel world?
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- What the travellers' needs and expectations are changing
- What corporates expect of Travel Managers today
- How Travel Managers can keep their travellers satisfied and corporates happy